Refund

PURCHASED BUT NOT SHIPPED (CANCELLATION):

Cancellation before shipment is subject to an 5% processing fee.

 

PRE-ORDERS/BACKORDERS CANCELLATIONS:

For all pre-orders/backorder, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship. Any and all pre-orders/backorder that are canceled prior to shipping are only eligible for a 95% refund of the total order normal price.

 

THE SCOOTER HAS BEEN DELIVERED (UNUSED):

No returns are possible after 14 days of receiving the product.

Please contact us at sales@mukutariding.com before starting an return.

To be eligible for a return, the scooter must be unused, free from dirt, or dust, and in the same packaging and condition that you received it.

Customers are responsible for return shipping costs.

You will be charged up to a 18% restocking fee. (withheld from refund)

 

After receiving the goods and completing the inspection, we will refund the money.

 

USED ITEMS:

We do not offer returns on used items except in EXTREME cases of breakage/malfunction.

Opened or used products with less than 10 miles can be returned in original packaging within 5 days. Upon inspection, it will be determined the refund amount will be the traditional 18% restocking fee plus 10% since the unit will be sold as a demo model. Any damage found will also be deducted. The purchaser is responsible for the return shipping cost.

Before a return is sent, the customer must have written approval of said return from MUKUTA. If a customer sends a return without the written consent of MUKUTA, a refund will not be issued and the customer will have to pay for shipping to get the item returned, or sacrifice the item.

 

If your approved return passes our inspection, you will pass your return request.Then you need to send the scooter with complete packaging and accessories to the return address we provide.

 

Please notify us as soon as possible after you send your return by emailing sales@mukutariding.com and provide a tracking number. Once we received the item, we will either replace the item or give you a refund. This will be issued within 3 days.

 

If non-returnable items are returned without authorization from our Customer Service Team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.

 

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

-All accessories

-Special orders

-Used items except in EXTREME cases of breakage/malfunction

 

LATE OR MISSING REFUNDS:

We received the scooter and then checked approval If you haven’t received a refund after 3 days of we confirm the and check.

Please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at email sales@mukutariding.com

 

To be eligible for a return, the scooter must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.

Customers are responsible for return shipping costs.

You will be charged up to a 25% restocking fee. (withheld from refund)

 

SHIPPING DAMAGE CLAIMS

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact the email and provide us with photo or video proof.

NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.

 

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

 

 

SCOOTER QUALITY PROBLEM

Please contact us through the email and provide photos and videos within 14 days of the receiving the product.

 

For more than 14 days, we do not accept the return.

But it can be warranty. For details, refer to WARRANTY POLICY